Based On Season 8 Episode 6 (2017), The Current President

Based on Season 8 Episode 6 (2017), the current president and CEO of the Coffee Bean and Tea Leaf, John Fuller, occupied this position since 2014 (cbs.com/shows/undercover_boss/video). The Coffee Bean and Tea Leaf is a private company that has 1100 stores, operates in 30 countries, has stores in 14 States in the U.S.A, and 15,000 employees (cbs.com/shows/undercover_boss/video). John Fuller went undercover as Mick. The founder of the company Herbert B. Hyman began the Coffee Bean and Tea Leaf in 1963 with a commitment to excellence and quality (Newman, 2006). This company is guided by principles of friendliness, respect, ownership, teamwork, honesty (FRONT) (Coffebean.com/career). According to the Coffee Bean and Tea Leaf website†¦show more content†¦This follows the chain of command where the offices below respect those above them. Managers link the supervisors with the CEO because they are between the CEO and the supervisors. Managers interpret the goals/objectives from the CEO to the supervisors. Then the supervisors monitor the daily performance of subordinates. The command flows downward and the feedback goes up the chain. The Theory that the Coffee Bean and Tea Leaf operates under Currently, the Coffee Bean and Tea Leaf operates under the Quality Management Theory/Total Quality Management (TQM). For total quality management to succeed, it involves all stakeholders such as, management, workers, suppliers, and even feedback from the customers to meet or exceed customer expectations (Hill and Jones, 2014; Tompkins, 2005). Furthermore, total quality management empowers employees to ascertain means to remove factors that damage high quality (Tompkins, 2005). Deming provides a Plan, Do, Check, and Act cycle, which makes total quality Management a full process and provides a continuous improvement of product or service (Tompkins, 2005). The theory provides several principles, which include; customer driven/focus, continuous improvement, employee empowerment, use of quality tools, product design, process management, and managing supplier quality (Tompkins, 2005). TQM is customer driven because products or services are designed to meet/exceed theShow MoreRelatedA Proj ect on Ipl.10660 Words   |  43 Pages(INDIAN PREMIER LEAGUE (IPL))? The Indian Premier League, created by the Board of Control for Cricket in India (BCCI) and sanctioned by the International Cricket Council (ICC), is a Twenty20 cricket competition. It is the brainchild of BCCI vice-president Lalit Modi and is modelled along the lines of club football in Europe, which is unlike anything cricket has known in the past. The best players from around the world will not play according to their nationality but as per the market forces. BigRead MoreSadie Hawkins Day and Valentine Grams18321 Words   |  74 Pagessale for the first time in the Main Hall and will be donating their proceeds to the St. Jude’s Hospital. â€Å"It’s hard to say how much money we’re trying to raise because it’s our first time, but we’re hoping for a goal of around $300,† said ABC^2 President Brandie To. The club sold store-bought muffins in the main hall to raise money that will go towards helping children in the St. Jude Children’s Hospital. They also took orders for Valentine grams, consisting of pre-made heart-shaped boxes full ofRead MoreFundamentals of Hrm263904 Words   |  1056 Pagesof America 10 9 8 7 6 5 4 3 2 1 Brief Contents PA RT 1 Chapter 1 Chapter 2 UNDERSTANDING HRM The Dynamic Environment of HRM 2 Fundamentals of Strategic HRM 28 PART 2 Chapter 3 Chapter 4 THE LEGAL AND ETHICAL CONTEXT OF HRM Equal Employment Opportunity 56 Employee Rights and Discipline 84 PART 3 Chapter 5 Chapter 6 Chapter 7 STAFFING THE ORGANIZATION Human Resource Planning and Job Analysis 110 Recruiting 132 Foundations of Selection 154 PART 4 Chapter 8 Chapter 9 TRAINING